How to do a Telkom Sim Swap or Replacement

Are you looking to do a Telkom Sim Swap? If yes, then you have come to the right place. In this article, we are going to show you how to quickly and easily do it. There are many reasons why you could be looking to do a SIM replacement for Telkom. We explore them in the last part of this article. But first, here is how to exchange your old or lost Telkom SIM for a new one;

SIM Swap Telkom Steps

To do a SIM Swap on Telkom, you need to take the following steps;

  1. Go to your nearest Telkom store. That’s where you can replace your Telkom Sim.
  2. Take along your I.D and proof of residence because you will need to RICA your new SIM.

How much does a Telkom SIM replacement cost?

If you are a Telkom prepaid or contract customer, then you can do a SIM swap free of charge. The fact that Telkom Sim replacements cost nothing should be great news to people. In the even that you need to replace a damaged or lost SIM, you simply need to walk into your nearest Telkom shop and it will be done without you having to pay anything. Other networks in South Africa and across Africa will charge something for the service.

How long does it take to do a Telkom SIM replacement?

A Telkom SIM Swap can be done in a matter of minutes. You are not going to have to wait or anything. Okay, so you may have to wait in a queue while other people are being served. But the entire process happens there and then.

Can I do it on my own?

You probably landed here because you were looking for information on how to do a SIM swap for Telkom on your own. That’s possible with other networks. Unfortunately, it’s not yet possible for you to do so on Telkom. To swap your Telkom SIM, you actually need to visit your nearest Telkom store. You cannot do it on your own at home or in your office.

Why do a SIM swap on Telkom

In this article, we have shown you the process of replacing a lost or damaged Telkom Sim. You may call it a SIM swap Telkom to Telkom. That’s because you are not moving to another network. If you go through our site, you will come across other articles in which we talk about how to port from other networks to Telkom. An example is an article on how to switch from MTN to Telkom.

That process can be done from the comfort of your home. Things are bit different when it comes to doing a Telkom SIM replacement. Here, you need to go to your nearest Telkom shop. Fortunately, there are lot of dealers dotted all over South Africa. So, you probably wont have difficulty finding one. So, why would you do a Telkom SIM swap?

  • Maybe you have lost your phone and need to replace your Telkom SIM.
  • Perhaps you are looking to replaced a damaged Telkom SIM.


That’s how to do a Telkom SIM replacement. To get it done, you need to go to your nearest Telkom shop. Some people may think that this is rather uncalled for. While that may be true to a certain extent, the fact remains that even if you could do it on your own, you would still need to visit your nearest Telkom store to get a new SIM. So, while there, why not just get the entire process done? Meanwhile, here are Telkom’s contact number, in case you need to ask something.


    1. You can try to find the person who recaed the SIM. Alternatively, go to Telkom and explain your situation. However, chances are high that you will not be able to recover the SIM. It’s the reason why you should never use a SIM that’s not ricaed in your own name

  1. I just did a swim swap now at Telkom Newtown junction and was told to pay R20 for activation. Why did this girl charge me and gave me nothing back as proof of payment? This is not the 1st time I’ve done a swim swap but I’ve never been charged, why now when Google clearly stated that it is free?

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