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Econet line not connecting to Ecocash and USSD

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Mar 20, 2019 01:03 PM 0 Answers
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Hey there

I am having problems with my Econet line which has not been connecting either to USSD or to ECOCASH. The problem started a few days ago. At first, I though it had to do with the problems that ECOCASH has been encountering over the past few days.

I also thought that it was my phone that was giving me issues. However, after transferring the line to another kambudzi phone, I discovered that the problem persisted. No matter what I did, I could not use ECOCASH and USSD.

Error message on Econet Phone

After encountering this problem with my ECONET line, I decided to get in touch with ECONET through their online chat portal. I talked to someone, but the chat didn't really yield much because the customer care person was slow in replying to my chats.

problems with my Econet line

Anyway, he must have done something or the other because a few hours later, I discovered that ECOCASH was back on my phone. I thought the issue had been resolved once and for all.

Problem with ECONET line

Today, however, I discovered that the problem had come back. No matter what I did, I could not get USSD on my Econet line. This turned out to be a severe inconvenience, as I used ECOCASH a lot.

As was the case yesterday, today, I reached out to ECONET via their online chat portal in a bid to get my issues resolved. Today I was able to chat with someone for a while. However, is is unfortunate that they were unable to resolve the problems with my econet line.

The person stated that they had reset the line in order to get it working. I was supposed to then turn off and on my phone and I would be good to go. However, this did not turn out to be the case. Even after removing the battery from my phone, I could never get it to work.

    This question was submitted to us by one of our readers. From what we have been able to find out, it appears that a lot of people have been having problems using the USSD functionality on their Econet phones. This is something that we encountered a while back. Here, in any case, is the solution if your Econet line is not connecting to USSD or ECOCASH;

    Go to your nearest ECONET shop and do a sim replacement. In most cases, the problem has to do with the fact that you are still using old, outdated econet lines. Mine was from way, way back. You know, the ones that have Buddie written on them.

    Once you have replaced your Econet line, you should be good to go. For the Econet SIM replacement, you will need a copy of your ID or passport. The folks at ECONET will photocopy one for you if you do not have access to a photocopier.

    A word of warning, however: ECONET shops work in mysterious ways. They behave as if they do not have competition, which they actually do not have. You can expect to spend a hour and a half while going through the simple process of having your sim replaced. You also need to pay $1 for the sim replacement.

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