The Sender’s Number is not Shown
The thing to note is that ECOCASH does not actually show you the sender’s number when you receive money from someone through the network. You do get the person’s name, but that’s not going to be helpful in a situation such as the one that we are describing. So, what do you do when you wrongly get money via ECOCASH?
Get in Touch with ECOCASH
Hey there. I got some money that I think was sent to me in error via ecocash. I strongly suspect it’s from Father Christmas. While I wouldn’t mind eating it, what should I do?Hi there. Thank you for contacting us. Kindly provide your number,amount,date of reception and sender’s name so that we may assist. ^ZOD39.00 from xxxxxxxxxxxxx. Approval code ppxxxxxxx.yyyy.xxxxxxxKindly provide your phone number.^RMMXXXXXXXXXPlease note that transaction has been initiated for the reversal.^RMMcoolWell, so much for father Christmas
A phone call from Econet
After giving my phone number, I got a call from ECONET. I have to say that this was the first call that I have ever gotten from them. Don’t know whether to be happy or sad. Anyway, they needed me to confirm that I had received money from someone in error. Very nice lad on 111 there. Was it Ruvimbo or Rutendo?
Reversal of the Ecocash Transation
Anyway, the transaction got reversed after a while. The time taken was a bit surprising anyhow, considering that we were trying to hand over money that had been mistakenly sent to us via ECOCASH. One would have thought giving people money would be simpler. Oh well!